Common queries answered
Frequently asked Questions
All products of ColorofTee 100% printed and shipped all orders in the USA. We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
Estimated Ship Timelines Does Not Include Handling/Production Time!
Delivery Time = Processing Time + Shipping Time
You will see the handling time and Estimated shipping time on the checkout page.
All our products are made as ordered and printed on demand just for you, so they will be put through a production process, therefore there will be a Handling Time on them.
All items are shipped out around 2-4 working days after receipt of payment. From there, all domestic orders will take approximately 5-10 working days to arrive.
On average, the order is produced and shipped from our facility 3-5 business days after purchase with standard shipping.
ColorofTee store works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.
Read First : ( Below is few reasons you can’t return your item and cancel your order )
- You have chosen the wrong size, wrong color and wrong type of item.
- Your order was placed the 8 hours.
- The image quality is considered good.
*ColorofTee store is a POD store :
( The Process Of Operating System )
- Step 1: Customer place order
- Step 2: Our process order and printing (1 – 5 days)
- Step 3: Packing goods and delivery for the customer by USPS or DHL ( 7 – 10 days in the USA)
CAN I CANCEL MY ORDER?
We can only process cancellations for active campaigns. Call us or send us an email with your order details and we’ll issue you a full refund.
NOTE: We are unable to cancel orders once an offer has closed and the printing process has commenced.
The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. For any changes, send us a note before production starts at firstname.lastname@example.org. Be sure to include your order number and details on the change to expedite processing it for you.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
WHAT IS YOUR RETURN POLICY?
Because our products are custom printed and unique to each campaign, they will only qualify for a refund if the product itself is flawed, if the quality of the printing is poor or if the final product is materially different from the product presented on the site.
If there’s an issue with your product, please email us at email@example.com with:
- Photo(s) of the affected package and items(s).
- Your order number and/or the email address registered to the order.
- More details about the package that is relevant.
We will use this information to look into a replacement and prevent future errors.
Any unauthorized returns or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Note: *Customers are responsible for return shipping rates.
WHEN CAN I REQUEST A REPLACEMENT ITEM?
Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:
- The product itself is flawed.
- The quality of the printing is poor.
- The final product is materially different than the design presented on our website.
- The following information of the product is not the same as the order: type, size, color, printing content.
Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items
HOW DO I RETURN ITEMS?
If the customer would like to return the item we only accept returns of items if they meet all of the following conditions:
- Within 30 days of receipt of your shipment
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Unwashed and Unworn
- In the original packaging
After contact to firstname.lastname@example.org and receive our response with returns eligible address, please do exactly following instructions:
- Pack all the returned items, along with a print off of your confirmation of purchase email.
- Go to the local post office, or another courier, to ship the package to address mentioned in the email.
Then please provide us the tracking number from the post office or couriers. You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.
CAN I EXCHANGE FOR SWITCHING TYPE/SIZE/COLOR OF THE PRODUCT?
You can exchange type/size/color of the products on 12 hours. If you are not satisfied with your purchase, please contact us via email@example.com
MY SHIRT DOESN’T FIT. WHAT DO I DO?
You may exchange unworn, unused, and unwashed apparel items for a different size within 10 business days of the delivery date. We can only accept apparel exchanges for a different size, in the same style and color that was originally ordered. From start to finish, please give your exchange 3-7 business days on domestic orders to get back to you. For international orders please give us 1-3 weeks for delivery.
We can only exchange once, so make sure to double-check our size chart, linked below the item selection area of the order screen.
Please contact us at firstname.lastname@example.org and we will help you start the exchange process!
*Customers are responsible for exchange shipping rates.
HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?
From start to finish, please give your refund/exchange 7-14 business days on domestic orders to get back to you. For Alaska, Hawaii, Puerto Rico & International orders please allow 1-3 weeks for delivery.
Qualified refunds are processed immediately, but it may take up to 5 business days to appear on your statement depending on your method of payment. Once we have your item, we’ll send the exchange or qualify for the refund.
CANCELLATIONS AND MODIFICATIONS
You can cancel or modify your order within 12 hours of your original order.
Why? Because we are unable to cancel orders once an offer has closed and the printing process has commenced we won’t be able to do anything about it until it arrives at your door in which case you’d send it back and only then would we be able to process the refund.
Please be advised that cancellation or order modification requests to replace a prior, existing or present order using promo codes are excluded from the cancellation policy. Please see Coupon | Promo | Discount Codes section below for more information.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us directly at email@example.com
COUPON | PROMO | DISCOUNT CODES
- Discount, promo or coupon codes are not applicable to prior, existing or pending orders.
- Discounts cannot be converted to the cash value.
- Discount codes cannot be used in conjunction with any other promos.
- Orders can be modified or canceled within 12 hours of purchase.
- Discount, promo or coupon codes are not applicable to prior, existing or pending orders.
- Please be advised that once your item has been shipped, your order cannot be modified or canceled.
- You are protected by our “Total Satisfaction And 100% Money Back Guarantee” for a full 30 days period after your purchase (this applies to product quality, shipping delays beyond our policy and anything else we might think is reasonably acceptable to make you very very happy!).
- Errors made by customers when providing shipping details on their order(s) and missed parcel deliveries are excluded from the refunds policy, but be assured we’ll find a solution together to make it right for you in case it happens, cause we live hectic lives and nobody is perfect, right?
Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.
Yes! We will send you a tracking number via email. In some cases, it can take up to 5 days. You can later track your Order by clicking here
If you didn’t receive an email, please contact us, so we can provide you with the information, before making a Chargeback, in some cases, Emails don’t get send automatically.
If you have any questions that are not on this FAQs page, please email us at firstname.lastname@example.org
please email us at email@example.com
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Once the package enters the military mail system, tracking ceases to update for military security reasons.
We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way. If you believe error contact us firstname.lastname@example.org.